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About Us
Sikiliza is your gateway to the enchanting world of African travel and exploration. Discover the beauty and diversity of the continent through our curated tours and experiences. Immerse yourself in the rich culture, breathtaking landscapes, and warm hospitality of Africa with Sikiliza as your guide.
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Sikiliza Africa Privacy Policy
Effective Date: 20 July 2026
Sikiliza Africa ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, WhatsApp, email, social media channels, and travel services.
Information We Collect
When you contact us or make a travel enquiry, we may collect personal information including:
Name and contact details
Email address and telephone number
Travel preferences and itinerary requirements
Passport and identification information where required for travel arrangements
Emergency contact details
Dietary requirements, special requests, or other information needed to provide travel services
How We Use Your Information
We use your information to:
Respond to travel enquiries
Create and manage travel itineraries
Arrange bookings with travel suppliers and service providers
Provide customer support and updates regarding your travel arrangements
Communicate with you through email, telephone, WhatsApp, or other requested communication channels
Improve our services and customer experience
WhatsApp Communications
Sikiliza Africa may use WhatsApp Business services to communicate with clients regarding enquiries, bookings, travel updates, and customer support.
By contacting us through WhatsApp, you consent to communication through this platform. WhatsApp processes information according to its own privacy policies and terms of service.
Sharing of Information
To provide travel services, we may share necessary information with trusted third-party suppliers, including:
Accommodation providers
Tour operators
Transport providers
Activity providers
Airlines and other travel-related service providers
We only share information required to arrange your requested travel services.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Data Retention
We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.